Sunday, 27 March 2016

SKY+ Box Problems: No picture on the television screen: Blue Screen of Death

This morning a disaster struck me in that I woke up to my Sky system refusing to show a picture on the television screen.  All I could view was a blue screen.  My Sky box is plugged in to the HDMI1 socket of the television.

My immediate reaction was of sheer panic.  It is amazing how you think your life will end when your Sky box fails.  The first thing I did was to switch the box on and off, but this failed to work.

I then googled the problem which suggested trying to re-download the software.  You achieve this by turning off the Sky box, pressing and holding down the backup button on the top of the box, whilst turning the box back on, keeping the backup button held down until all four lights come on at the front of the box.  The good news is the lights duly came on, and, after around ten minutes went off again, as they should do.  Unfortunately there was still no picture on the television screen.

The next thing I tried was to plug a scart cable in to my Sky box and the television, and, select the AV1 input channel on the television.  Good news a picture appeared.  This was a relief.  I checked the planner and everything was in order.  What I was very surprised at was the quality of the picture through the scart lead.  It’s amazing the difference in quality the HDMI connection makes.

The final thing I thought I would do is plug the HDMI cable into the HDMI2 socket on my television, and, select the HDMI2 input channel.  Low and behold, and, much to my surprise it worked, so I am now back in business with a full HD picture.  It appears as if the HDMI1 socket has failed on the television.

This is the second time I have been faced with a blue screen of death.  The first was when the Windows operating system failed on my computer, see my previous post for details of that escapade by clicking here.






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